Refund policy
Return Policy
If it doesn’t fit, isn’t right, or you just aren’t totally in love with it, don’t worry. Most items may be returned within 14 days of receipt. If you’d like help finding the right item, feel free to reach out via phone at (888) 885-6876 (Tuesday–Friday, 10am–6pm EST) or email info@apeainthepod.com.
Eligible for Returns/Exchanges:
- Products purchased within 14 days of receipt
- Product has original tags attached
- Full-priced items that have not been worn, altered, or washed
Final Sale:
- Underwear, bottoms, bodysuits, and swimwear.
- Items on sale
We may refuse returns or exchanges on items that show signs of being worn. All sale items are final sale and not eligible for price adjustments.
No refunds are given for shipping on returns or exchanges. Please keep proof of return shipment.
All orders placed between December 1 and December 31 qualify for extended returns within 30 days. Orders placed after December 31 follow the standard 14-day return policy.
How to Make a Return
- Fill out the return form enclosed with your order, or download a new one here
- Indicate whether you'd like a refund or store credit (issued as a gift card usable online or in-app)
- Package your return securely in a corrugated box or padded mailer
- Attach the prepaid USPS/UPS return label and drop it off at your nearest shipping center (note: we cannot provide labels for international orders)
Once received, please allow up to 10 business days to process your return. During holidays, this may take 2–3 extra business days. You'll receive email confirmation once the refund or store credit is issued.
Ship all returns to:
Returns Department
14 E 17 Street
New York, NY 10003
Exchanges
Need a different size or color? We recommend placing a new order for the item you want to ensure it doesn’t sell out. Once your return is received, you’ll be refunded for the original purchase within 10 business days (allow 2–3 extra days during holidays).
If your original purchase used a promo code, we’re happy to honor it again for an even exchange—just contact customer support.
Gift Returns
If you received a gift and would like to return it, our standard return policy applies. A store credit will be issued for the full amount in the form of a gift card.
Additional Notes
- Shipping and handling charges from your original order are non-refundable unless we made a shipping error
- Items must be packaged adequately to avoid damage during transit
- If you used a discount code, we’ll honor it again for an even exchange (same item, different color/size)
- We can tell if it was worn. Really.
Gift Cards
All gift cards are final sale. They expire 5 years from the date of issue and cannot be renewed after expiration.